Payments are completed through Etsy.com portal, where a number of secure payment options are available. None of your payment information will be shared with me during the process.
All orders will be shipped in 1-2 business days from the time the order is placed. All shipments are made through the US Postal Service. Default shipping is First Class Mail (Domestic or International, as appropriate); shipping upgrades are available at checkout for faster shipment times.
Costs for First Class Mail (Domestic US and International) are listed for each item in the Shipment and Policies tab of the listing. Costs for upgrades will be available only during the checkout process.
USPS First Class Mail for domestic shipments is estimated by the US Postal Service to be 2-5 days for First Class Mail, 1-3 days for Priority Mail, and 1-2 days for Priority Express Mail. All shipments will be made with tracking for you to follow the progress of your shipment.
International Mail timing varies by country, and the US Postal Service does not offer guarantees on delivery timing. General estimates for timing for different regions can be found in the Shipment and Policies tab for each listing.
I currently ship to the following countries: Australia, Canada, France, and the United Kingdom. If your country is not on the list, contact me to inquire about the possibility of adding it to the list.
Buyers are responsible for any customs and import taxes (including VAT) that may apply. These are not included in your payment to Etsy, except for Australian customers. Please make sure you understand your country’s customs policies and costs prior to ordering.
Beginning July 1, 2018, Etsy will collect GST for Australian customers for orders less than or equal to $1000 AUD.
UK buyers: Royal Mail will send the recipient a gray card listing the customs fees (including VAT) due when it arrives at your local post office. You must pay the customs charges before they will release the package. Contact your local Royal Mail office with any questions regarding this process. Find more info at https://www.gov.uk/goods-sent-from-abroad/tax-and-duty.
When will my order ship?
Finished items will ship no later than the next business day after the order is placed.
Custom orders and made-to-order items will ship as soon as they are completed. A time estimate will be provided during the process of creating the custom order listing.
Due to the volume of orders that I am currently processing, I cannot delay shipment of an order beyond the shipping time frame specified for that item. I apologize for the inconvenience.
What if I have entered the wrong mailing address for my order?
If you send me a corrected address before your order is shipped, I can fix the address before printing the shipping label.
Once the package has shipped, I cannot make any corrections to the address. If the package is returned to me due to an incorrect or invalid address being supplied, I will notify you of the return and refund your purchase price. Shipping charges are not refundable since those charges will already have been paid to the US Postal Service. If you wish to re-order the item(s) using a corrected address, you may do so after they are re-listed for sale.
I am not responsible for packages that are mis-delivered due to an incorrect address being supplied by the buyer. Please use care when entering this information!
What shipping carriers do you use?
I ship all packages using the US Postal Service (USPS). If a shipment is being delivered outside the USA, the US Postal Service will transfer the package to the national postal system in the country to which it is traveling. (For example, this is Royal Mail in the UK.)
Will my package come with tracking information?
All packages will be shipped with tracking information.
For international orders, tracking is updated while the package is moving within the US, but whether the tracking is updated once it leaves the US varies greatly depending on the procedures of the national postal service of the country to which it is traveling. I have no ability to track or trace a package once it has left the US if your country’s national postal service is not updating the tracking information you see here. Contact your country’s national postal service with questions about your package after it has left the US.
You must report the non-delivery of a package to me within 120 days of placing the order for a refund to be considered.
Can I send an order to someone else as a gift?
Yes, enter the name and address of the person to whom you would like the gift sent in the shipping address portion of your order.
If the recipient of this gift will be in the UK, please make careful note of the instructions in the first FAQ in this list. It is important to let the recipient of the gift know to expect this gray card and that they will be required to pay these charges in order to receive the package.
Gifts sent to other international destinations may encounter similar customs charges due. Please be sure to research the customs procedures in the country to which you are shipping the gift and notify the recipient, if necessary, about what may be required of them.
What if I have not received my order?
All shipments are shipped with insurance. If you have not received a domestic shipment (USA) after more than 20 days from the date of shipment or an international shipment (outside the USA) after more than 40 days from the date of shipment, please notify me, and I can file an insurance claim to get you a full refund. You will need to verify your lack of receipt to the insurance company using a link I will send you in order to qualify for the refund.
All insurance claims must be filed within 120 days of the shipment to be considered for refunds.
Shipments that are rejected by the recipient or that are returned unclaimed by the national postal service of the country to which it was shipped will receive a refund of the purchase price only.
Custom and personalized orders
I accept custom orders in order to design a new piece or modify an existing jewelry item or accessory to better meet your needs, but I do not offer personalization (for example, engraving of initials or messages) of any kind. Please see the Custom orders page for more information.